We grow customer confidence.
illation is where customer demands meets the technology to help you keep up with them. Stay on top of digital transformation. Offer unbeatable customer experience. Connect better with your customers and employees.
Unleash a World of CX Possibilities
Satisfied customers are the cornerstone of business longevity and a positive company culture. Let us help you grow your customer confidence!
Our advanced technology creates new opportunities for optimal efficiency and increased customer satisfaction. Create an unbeatable customer service experience through offering the latest CX technology. Contact us to learn more and get a quote.
Customer Experience
With illation, you can improve your contact center performance and customer experience. Whether you need to improve the performance or reliability of an existing system or want to take advantage of the flexibility of the cloud, we can help.
Operational Workflows
Boost your team’s alignment, efficiency and productivity by customising any workflow to fit your needs. Get a high-level overview of your organisation with customisable dashboards. Make confident decisions and easily scale workflows for your evolving needs.
Unified Communications
illation’s unified communications solutions can simplify and improve everyday communication. We can integrate existing solutions to retain popular features, while adding new features to suit your needs.
Enablement Solutions
Being a cloud-first company, illation can leverage the latest technologies to experiment and innovate more quickly. We are continually accelerating our pace of innovation to invent entirely new technologies you can use to transform your business.
Customer Experience
With illation, you can improve your contact center performance and customer experience. Whether you need to improve the performance or reliability of an existing system or want to take advantage of the flexibility of the cloud, we can help.
Operational Workflows
Boost your team’s alignment, efficiency and productivity by customising any workflow to fit your needs. Get a high-level overview of your organisation with customisable dashboards. Make confident decisions and easily scale workflows for your evolving needs.
Unified Communications
illation’s unified communications solutions can simplify and improve everyday communication. We can integrate existing solutions to retain popular features, while adding new features to suit your needs.
Enablement Solutions
Being a cloud-first company, illation can leverage the latest technologies to experiment and innovate more quickly. We are continually accelerating our pace of innovation to invent entirely new technologies you can use to transform your business.
Evolve your business communications. Transform your digital strategy.
Understanding Customer Expectations
We work with your company to identify the key expectations your customers have in communicating with you. We then map out the solutions you need to optimally deliver those customer expectations, as well as how we’ll support your transition to digital transformation along the way.
Regardless of whether you need a simple unified communications solutions, or a more complex contact centre setup, we deliver a solution that meets the demands your business requires from it.
Enhancing Internal Operations
Empower your employees with the correct tools to help them manage the tasks they need to.
Whether this means providing your CX team with tools to better support customers, or helping different departments within your organisation communicate more effectively with one another, we can assist in identifying the solutions you need. Once we’ve identified your needs, we set about creating a plan to make your ideal solutions work for your business communications.
Ongoing Digital Transformation
Once your technology meets your customer demands, we help you stay ahead of ongoing updates and changes within the dynamic landscape of CX and customer demands.
We work with you to continually ensure the technology you have helps you best fulfil the communications requirements within your business.
Customer requirements + the technology to meet them = CX success
“Thank you, your support on Nexidia has been excellent.”
The insight Nexidia has been providing is useful and allows a better insight as larger sample of calls are retrieved by selecting different criteria’s which allows us to focus on agents behaviour patterns, recurring errors and to focus on coaching and development if required.
Irfan Kahn, Quality Assurance Manager — Hollard Insurance
“illation assumed support of AfriSam’s Avaya IP telephony and contact centre platforms in January 2020”
The level of service received has always been excellent. Their commitment to customer satisfaction is exemplary and no issues are left unresolved, and as a direct result, AfriSam’s Avaya platforms have never been more stable.
Lex Maharaj, Manager ICT Infrastructure and Operations — AfriSam SA (Pty) Ltd
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Introducing CLI Manager: The Future of Outbound Success
illation has been involved in some exciting niche projects recently. In so doing, we’re aiming to bring new products to the market that will increase
Contact Centres vs Call Centres: What Is A Contact Centre?
Contact centres lie at the heart of business-to-customer communications. In any contact centre setting, multiple agents attend to customer enquiries, ensuring effective dialog between brands
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