What We Do?
Customer Engagement & CRM
Contact Centre Solutions
The definition of the word ‘illation’ is ‘a conclusion or opinion that is formed because of known facts’. At illation, this definition stands at the core of everything we do. We offer comprehensive, sophisticated solutions to ensure communication between you and your customers is handled efficiently. Whether it’s voice/telephony, email, web chat, IM, social media, or any other channel – we can help your business set up efficient, effortless communication solutions.
Why Choose illation?
illation works with some of South Africa’s leading brands, offering unbeatable customer experience and contact centre solutions. Our dedicated team of business analysts, engineers and architects work to create solutions that fit your business needs from the ground up.
By combining software from our analyst-rated partner companies, we work with each customer to create a CX solution that caters to a broad variety of needs and fulfils all necessary criteria. Our solutions are customisable, scalable and highly suitable for a variety of business applications.
Through our partnerships with world-leading names in the CX and contract centre landscapes, we offer only the most competitive, advanced and relevant solutions.
Unleash a World of Possibilities for Your CX
Satisfied customers are the cornerstone of business longevity and a positive company culture. Let us help you grow your customer confidence!
Our advanced technology creates new opportunities for optimal efficiency and increased customer satisfaction. Create an unbeatable customer service experience through offering the latest CX technology. Contact us to learn more and get a quote.
News and Articles
illation has been involved in some exciting niche projects recently. In so doing, we’re aiming to bring new products to the market that will increase
Contact centres lie at the heart of business-to-customer communications. In any contact centre setting, multiple agents attend to customer enquiries, ensuring effective dialog between brands