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Solutions offered

data analytics

Analytics Expertise

illation adds value by optimising our customers’ recording solutions as well as providing analytics expertise for extracting the valuable information contained in those recordings.  After all, these recordings are the largest source of data as they are the voice of the customer.Read more »
cloud contact centre cloud ippbx

Cloud Solutions

Leave it to us.  We offer future-proof and revolutionary cloud contact centre and IPPBX solutions that will transform your business and allow you to focus on service delivery quality, with peace of mind that reliability and redundancy are built in.Read more »
illation voice recognition voice biometrics

Voice Biometrics

A voice print is as unique as a fingerprint.  By using active and passive voice authentication you not only improve customer experiences but also improve security, reduce instances of fraud and confirm customer identify .Read more »

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Get where you want to be!

Customer experience is top of mind these days...the latest buzz phrase. What does this mean for your company? How do you offer a better customer experience than your competitors? The right solutions coupled with expert guidance...that’s how you get where you want to be.