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Contact Centres vs Call Centres: What Is A Contact Centre?

Contact Centres vs Call Centres: What Is A Contact Centre?

  • Post author:Gert Swart
  • Post published:January 6, 2021
  • Post category:Uncategorized
  • Post comments:0 Comments

Contact centres lie at the heart of business-to-customer communications. In any contact centre setting, multiple agents attend to customer enquiries, ensuring effective dialog between brands and their patrons. It’s easy…

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