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Understanding Business Telephony Solutions

Understanding Business Telephony Solutions

  • Post author:Gert Swart
  • Post published:October 9, 2020
  • Post category:Uncategorized
  • Post comments:0 Comments

Communication is a vital part of any business. Telephony remains one of the key ways many businesses interact with customers. But how can your company get the most out of…

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Digital Transformation in Business and CX

Digital Transformation in Business and CX

  • Post author:Gert Swart
  • Post published:October 2, 2020
  • Post category:Uncategorized
  • Post comments:0 Comments

By now, everyone has heard about the Digital Revolution. Within the ICT industry, terms like ‘Digital Revolution’ and ‘digital transformation’ have even become somewhat of a catch phrase. However, the…

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Reducing Dead Air Time in Call Centres: Because Silence Is NOT Golden

Reducing Dead Air Time in Call Centres: Because Silence Is NOT Golden

  • Post author:Gert Swart
  • Post published:September 25, 2020
  • Post category:Uncategorized
  • Post comments:0 Comments

When you’re dealing with a customer call centre, silence is everything but golden. On the contrary, your business pays for inefficiency as a result of long periods of silence. You…

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What Is Customer Experience, Exactly?

What Is Customer Experience, Exactly?

  • Post author:Gert Swart
  • Post published:September 18, 2020
  • Post category:Uncategorized
  • Post comments:0 Comments

Customer experience is a term that’s widely used in business nowadays. But what exactly does customer experience mean? It’s easy to look a term like customer experience and assume it’s…

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Recent Posts

  • Understanding Business Telephony Solutions
  • Digital Transformation in Business and CX
  • Reducing Dead Air Time in Call Centres: Because Silence Is NOT Golden
  • What Is Customer Experience, Exactly?

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