Contact centres lie at the heart of business-to-customer communications. In any contact centre setting, multiple agents attend to customer enquiries, ensuring effective dialog between brands and their patrons. It’s easy…
Communication is a vital part of any business. Telephony remains one of the key ways many businesses interact with customers. But how can your company get the most out of…
By now, everyone has heard about the Digital Revolution. Within the ICT industry, terms like ‘Digital Revolution’ and ‘digital transformation’ have even become somewhat of a catch phrase. However, the…
When you’re dealing with a customer call centre, silence is everything but golden. On the contrary, your business pays for inefficiency as a result of long periods of silence. You…
Customer experience is a term that’s widely used in business nowadays. But what exactly does customer experience mean? It’s easy to look a term like customer experience and assume it’s…
illation provides cloud-based telephony and contact centre solutions, with a specialised focus on advanced applications. Our solutions offerings cater for customers of all sizes across a range of analyst-rated and specialised products.
