Here Comes the Holiday Boom: Can You Keep Up?
‘Tis the season! Time for family, friends, celebration and leisure. However, while most people are unwinding and slowing down for the year, consumer industries like retail, tourism and hospitality are…
‘Tis the season! Time for family, friends, celebration and leisure. However, while most people are unwinding and slowing down for the year, consumer industries like retail, tourism and hospitality are…
illation has been involved in some exciting niche projects recently. In so doing, we’re aiming to bring new products to the market that will increase your business productivity and decrease…
Contact centres lie at the heart of business-to-customer communications. In any contact centre setting, multiple agents attend to customer enquiries, ensuring effective dialog between brands and their patrons. It’s easy…
Communication is a vital part of any business. Telephony remains one of the key ways many businesses interact with customers. But how can your company get the most out of…
By now, everyone has heard about the Digital Revolution. Within the ICT industry, terms like ‘Digital Revolution’ and ‘digital transformation’ have even become somewhat of a catch phrase. However, the…
When you’re dealing with a customer call centre, silence is everything but golden. On the contrary, your business pays for inefficiency as a result of long periods of silence. You…
Customer experience is a term that’s widely used in business nowadays. But what exactly does customer experience mean? It’s easy to look a term like customer experience and assume it’s…