The solutions you need to future proof your business, increase efficiencies and streamline your organisation

Illation, a Pivotal company, have identified key focus areas where we are able to add value for our customers with analytics – by optimising our customers’ recording solutions as well as provide analytics expertise for extracting the valuable information contained in those recordings.

After all, these recordings are the largest source of data as they are the voice of the customer.  Having a clear understanding of customer trends and interactions will help to drive the customer experience and turn interactions into key actionable business decisions.

We also add value with cloud solutions that allow our customers to focus on core competencies with peace of mind that mission critical solutions are reliable, redundant and supported by experts.

Moving to the cloud for solutions such as contact centre telephony and IP PBX is truly a step toward digital transformation and a move toward future proofing an organisation.  We are experts and we will guide our customers through this crucial journey that will bring efficiency and improve the bottom line.

Cutting Edge Technology Solutions

We each have our areas of expertise and we rely on other experts to provide expert guidance in their fields of knowledge.  At illation we have focused on what we believe are the solutions that will drive effective digitalisation for our customers.

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Get where you want to be!

Customer experience is top of mind these days...the latest buzz phrase. What does this mean for your company? How do you offer a better customer experience than your competitors? The right solutions coupled with expert guidance...that’s how you get where you want to be.