Achieve predictability with cloud communication solutions
illation offers Pivotal Voice as our premier hosted IPPBX (back office) telephony platform. Pivotal Voice is a cloud-based, fully managed, functional IP PBX solution that removes the limitations of onsite PABX systems and technology silos, and negates the need for rip and replace implementations. This offers a single point of administration and a comprehensive feature set.
Pivotal Voice is a cloud-based, fully managed, functional IP PBX solution that removes the limitations of onsite PABX systems and technology silos, and negates the need for rip and replace implementations. This offers a single point of administration and a comprehensive feature set.
This robust cloud-based platform utilises the most advanced, next-generation IP PBX software on the market. This delivers the ultimate telephony experience for end users by reliably and cost effectively sending and receiving high quality, enterprise-grade voice over a secure network.
Pivotal Voice equips companies with a wide range of advanced communications capabilities, from powerful IP PBX and IP phones, to enterprise-grade applications that improves operational efficiency and workforce productivity.
By utilising a business’s existing IP network, the all encompassing Pivotal Voice modular solution provides a feature-rich and customisable platform built on a proven open and standards-based architecture that enables high performance with simple integrations.
Ideally suited to meet specific company telephony requirements for small to mid-size enterprises looking to amplify collaboration and communication capabilities, or enable seamless integration with other solutions to embrace unified communications and enterprise mobility, with Basic IP PBX or Enhanced IP PBX solutions available.
Cloud Contact Centre
Leveraging the strengths of IP-based infrastructure, illation’s Pivotal on Demand is a pay-per-use contact centre solution with no upfront or defined term.
Pivotal on Demand is sold on a pay-per-use model. This shifts your contact centre from a major capital expenditure that requires significant up-front investment to an easy-to-manage operating expense. Gain access to a functional, full-feature contact centre platform for predictable daily or monthly fee. Usage is calculated per agent, per day, per functionality and billed based on a daily report produced by the system.
Pivotal on Demand is a plug-and-play solution, where resources can be provisioned with just a few clicks, with the ability to scale on demand. Pivotal on Demand can be deployed in mere hours or, in more complex environments, a few days.
The platform provides web-based access, which ensures businesses can focus on agent performance, rather than worrying about hardware or system maintenance.
Agents, supervisors and administrators can access Pivotal on Demand from anywhere, independent of their physical location, on any web-enabled device or WebRTC-enabled browser. These capabilities also make it possible for agents to work remotely, with the ability to quickly and easily access all the Pivotal on Demand tools they need to perform the job functions.
It’s costly and complex to scale an on-premise contact centre as your business grows and expands. However, with a cloud solution, scalability is never a challenge. Cloud-based resources are ready and available whenever you need them, which offers the scalability required to meet the exact needs of your operation.
Customer experience is top of mind these days...the latest buzz phrase. What does this mean for your company? How do you offer a better customer experience than your competitors? The right solutions coupled with expert guidance...that’s how you get where you want to be.