Our enablement solutions enhance your environment. Simple improvements can go a long way to the way you communicate in your business.
At illation, we have a dedicated team working to develop new solutions that are laser-focused on what our customers require. We call our development team our ‘innovations department’ because we believe in innovating to unlock new potential in the solutions we offer our customers. Where we are unable to simply enhance existing solutions to gain required functionality, we aim to build new ones from the ground up.
Applying technology, both existing and newly created, to reach business goals and stay on top of everything from customer service to new outbound sales communications is a fundamental part of what we do. If a customer approaches us with a unique requirement, our Enablement Solutions are often the answer to their problem. We use both innovative third-party solutions, as well as our in-house development skills to ensure our customers get the most out of their solutions.
Connected Communications and Analytics
Communication should be connected. If your business communications aren’t connected, are they truly helping your business operate more efficiently? We connect all the data you collect, as well as critical analytics, to ensure your environment provides holistic operational efficiency. Securely connect the data you collect regarding your call centre, workforce engagement, customer interactions and service queries so you have a full view of both your customer and employee experience.
Enhance Customer Confidence
Customer demands for better experiences are at an all-time high. At the same time, data indicates that customer satisfaction rates are at an all-time low. Too many customers feel like businesses treat CX like an afterthought, especially in the digital age, where customers want to see more digital interaction. Businesses are competitive in CX deliver on customer demands and reap the benefits. Our Enablement Solutions seek to help your business connect and enhance its environment to gain the competitive edge you need to keep modern customers happier.