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  • Your Challenges
  • What We Do
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    • Unified Communications
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  • Our Method
    • Business Enablement Services
    • Technical Enablement Services
    • Project Management
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Your Challenges

We’re here to make your communications easier. Here’s where you can learn about how we help to solve your problems.

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Find Your Challenges

Customer Experience

  • Is it possible to reshape our contact centre to accommodate work-from-anywhere employees?
  • We want true omnichannel engagements
  • We cannot change our core contact centre platform. How can we make remote working a viable and sustainable endeavour?
  • We want to offer the best customer experience possible!

Operational Workflows

  • We want to bring our teams together under one secure, supported and centralised work management platform.
  • We need a solution where all our marketing and creative initiatives come together in one place.
  • We need a platform where we can plan, manage and collaborate on any project or portfolio.

Unified Communications

  • In UC, how can we ensure a consistent, quality user experience?
  • The newly formed teams need our UC to help them collaborate after we've recently completed an acquisition, changed to a WFM or hybrid workspace.

Enablement Solutions

  • We need a single unified view of our customers.
  • We need a single view of contact centre performance and customer experience.
  • We need a platform where we can plan, manage and collaborate on any project or portfolio.

Learn how to grow your customer confidence

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Get in touch

illation provides cloud-based telephony and contact centre solutions, with a specialised focus on advanced applications. Our solutions offerings cater for customers of all sizes across a range of analyst-rated and specialised products.

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What We Do

  • Customer Experience
  • Operational Workflows
  • Unified Communications
  • Enablement Solutions

Our Method

  • Business Enablement Services
  • Technical Enablement Services
  • Project Management

Get In Touch

  • 010 476 2100
  • sales@illation.co.za
  • Ground Floor, Building 14, Thornhill Office Park, 84 Bekker Road, Vorna Valley, Midrand, 1686

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