Monitoring
Although it was already happening – the pandemic has forced more and more organisations to rethink their contact centre strategy, moving away from on-premise solutions to the cloud, or Contact Centre as a Service (CCaaS) delivery model. With it being more flexible, more scalable and more rapidly deployable in this world of work from anywhere, it’s logical.
Understanding the user experience
As experts in managed services, we understand first-hand the challenges of monitoring multiple applications with multiple tools. In addition, we have developed flexible dashboards to give our customer support specialists the insight they need to ensure that our clients’ digital experiences are of the highest quality possible. As a result, we have deployed monitoring solutions for cloud applications that provide the visibility many organisations have come to expect.
The new model of UC engagements
As a result of years of gradual adoption, teams collaboration, video conferencing and unified communications (UC) have collided. We’re all used to video calls and chat now. IT teams are very aware that the pandemic has massively exposed traditional on-premise solutions’ faults behind the scenes. Cloud technology may seem to be the solution to work-anywhere, but many standalone solutions are merely quick fixes for home working, instead of being designed for a new hybrid working landscape.
Learn how to grow your customer confidence
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