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Contact centres lie at the heart of business-to-customer communications. In any contact centre setting, multiple agents attend to customer enquiries, ensuring effective dialog between brands
Communication is a vital part of any business. Telephony remains one of the key ways many businesses interact with customers. But how can your company
By now, everyone has heard about the Digital Revolution. Within the ICT industry, terms like ‘Digital Revolution’ and ‘digital transformation’ have even become somewhat of
When you’re dealing with a customer call centre, silence is everything but golden. On the contrary, your business pays for inefficiency as a result of
Customer experience is a term that’s widely used in business nowadays. But what exactly does customer experience mean? It’s easy to look a term like