From the Blog

Contact centres lie at the heart of business-to-customer communications. In any contact centre setting, multiple agents attend to customer enquiries, ensuring effective dialog between brands

Communication is a vital part of any business. Telephony remains one of the key ways many businesses interact with customers. But how can your company

By now, everyone has heard about the Digital Revolution. Within the ICT industry, terms like ‘Digital Revolution’ and ‘digital transformation’ have even become somewhat of

When you’re dealing with a customer call centre, silence is everything but golden. On the contrary, your business pays for inefficiency as a result of

Customer experience is a term that’s widely used in business nowadays. But what exactly does customer experience mean? It’s easy to look a term like